TERMS & CONDITIONS

Keeping Things Legal

We can only sell alcohol products to those over the age of 18. By placing an order, you confirm that you are at least 18 years of age and the minimum legal age for purchasing alcohol in your country of residence.

Payment Methods

Payment can be made by any of the options advertised on our website. Once we have received your order, we make the usual pre-authorization check on your card to ensure there are sufficient funds to fulfill your purchase. Your card will be debited once the order has been approved. We will then send out your order.

Payment cards are checked by your Card issuer. If we do not receive the required authorisation, we will let you know, as we won’t be able to send anything out until a means of payment has been authorised.

If payment fails your order will be cancelled, but we will let you know.

We do not store credit card details nor do we share customer details with any 3rd parties.

Returns and Refunds

We hope that you love Jin Talog, and that you tell all your friends and random people that you meet at bus stops about us.

If you are not completely happy with the products that you have ordered, you may return them to us within 10 days of receipt. We will be delighted to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused and with the original packaging. You will be responsible for returning the goods to us at your own cost unless the goods are faulty. You can arrange a return by emailing us at thecowshed@jintalog.wales

Whatever you think about our gin, good or bad, we’d love to hear from you. If for any reason you are unsure about your purchase, hang on to the packaging for a few days. Not so fast with the recycling (just this once)!

Faults

We do our level best at every stage to ensure that each bottle of Jin Talog leaves us in peak condition. You really wouldn’t believe some of the lengths to which we go. If you think that you have received a bottle that is in less that perfect condition, please help us by calling +44 (0)1994 284011 or notify us in writing via thecowshed@jintalog.wales immediately.

The goods should be returned to us in line with our returns instructions above, but at our expense. We will verify the fault on receipt of the goods and send a replacement or refund you, whichever you prefer.

If the goods you have returned turn out not to be faulty, we will return them to you at your cost.

Damage In Transit

“Stop, hey stop, wait a minute Mr. Postman, yay yay yay yeah yeah yeah.”

Ok, you get the idea. We take great care to ensure that our bottles are wrapped up safe and warm – so much so that we use the fleece from our flock of rare breed Balwen sheep for extra protection. You could call it a gin in sheep’s clothing.

If you receive a damaged bottle, then please email us as outlined above. Attaching a photo of how it was received will be helpful together with any other details of your order. We are sorry if this does happen – it really shouldn’t. We will replace or refund as you prefer.

Incorrect Item or Quantity Sent

Did we send the wrong thing? If so, please let us know via our usual email: thecowshed@jintalog.wales. Once we have received the goods back, we will arrange a return as detailed above at no cost to you and arrange for the correct item to be sent out by express delivery. Or give you a refund if you prefer. This also applies if we have been a bit over enthusiastic and sent you too many bottles.